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Management Bug: Lack of Customer Needs Definition

A customer need is the end result or purpose. It is the “why we are doing this. It is a high-level representation of the requirement needed.

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A requirement is defined as a condition or capability required by a stakeholder to solve a problem or achieve an objective. To understand the difference, let’s have an example.



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Eduardo Espinheira

Eduardo Espinheira is a Consultant, Facilitator, Manager, Public Speaker, Creator of the Management Bugs&Fixes and the Machiavellian PM Stories