SELF IMPROVEMENT
So You Made A Mistake
Now what?
In mid-1990, Amy Edmondson, a doctoral student, had a hypothesis — the good and effective teams of doctors and nurses make fewer medication-related mistakes.
Her research was a part of a bigger project that aimed to reduce medicine-related errors in hospitals.
To prove her point, she created a diagnostic survey. Over the next six months, she and many other medical researchers interviewed several hospital departments and logged their medical errors.
After six months, when she ran her analysis, she found that her hypothesis was torn to shreds. The data showed that better teams made more errors.
Frustrated and second-guessing herself, she hired another researcher to dig in deeper.
Do you know what they found?
They found that better teams were not making more errors, they were just more open and unafraid to share their errors.
While ineffective teams were hiding their errors, better teams felt safe to share their errors. By sharing and learning from their errors, they were becoming even more effective.
