The 10 Step Path to IT Failure

Not all Best Practices are Best Practices

Dean J Murphy
ILLUMINATION
Published in
4 min readApr 5, 2022

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Image by geralt on pixabay

1 — Tell everyone they are your customer

For whatever reason, IT department heads want to use the word customer for everyone they deal with outside of their team. Employees outside of IT are not your customers. They are colleagues with whom you collaborate to accomplish a task.
The idea…

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Dean J Murphy
ILLUMINATION

Former US Army soldier turned online entrepreneur — trying to change the way we work, one person at a time.