The Secret Ingredient to Exceptional Hospitality: Cultivating Authentic Connections

Turning ordinary service into extraordinary experiences

John R. Miles
ILLUMINATION
Published in
7 min readMay 3, 2023

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Picture of Will Guidara from the Passion Struck podcast where through unreasonable hospitality he turned the ordinary into extraordinary experiences
Credit: Passion Struck

As a young man coming from disparate worlds, Will Guidara stumbled upon the transformative power of hospitality while dining at the Four Seasons. His father, a mentor-like figure, accompanied him during this crucial meal, igniting a passion within him to pursue a career in fine dining. Little did he know that he would soon create a fantastical world of his own with his restaurant.

Nevertheless, his journey was fraught with challenges as he grappled with the difficult decision between prioritizing the business side or the creative side of the restaurant industry. The stakes were high, and his future seemed uncertain. Would he make the right choice?

“Service is table stakes. Hospitality is everything.” — Will Guidara

When twelve-year-old Will Guidara had a life-altering experience with hospitality at the Four Seasons in New York, little did he know that it would set him on a path towards leadership and fostering connections, ultimately inspiring him to create unforgettable experiences for others. Driven by his unwavering dedication to connecting people and his passion for hospitality, Will has…

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John R. Miles
ILLUMINATION

Award-winning author, Speaker, and Host of the #1 Passion Struck podcast. My mission is to guide you in becoming your best self. More at www.johnrmiles.com