“You can change it, you can accept it, or you can leave it. What is not a good option is to sit around wishing you would change it but not changing it, wishing you would leave it but not leaving it, and not accepting it.”
Are you more coffee or latte?
How do you like your feedback to be served?
Is LATTE your cup of tea?
I see her. She looks back at me.
“The same as usual, Sir?” she says with a smile.
“Yes, one Caramel Macchiato, Please!” while using the contactless machine to pay.
“Amadou, you will be called when your drink is ready,” as she is heading to prepare my drink.
I sit waiting for my drink while scrolling on the internet.
Five minutes later. As she was handing me my drink, I saw it.
Not again. This happens to me all the time.
I wonder why the “H” exists if it has no added value.
Yes, I know. It is Ahmadou with an “H.” It happens often, and I replied as I was taking back my new “corrected” drink.
She did not challenge me. She took back the cup and poured me a new drink in a fresh cup with my corrected name.
“Here you are, Ahmadou. Sorry for the inconvenience. The store is quite busy and noisy. Thank you for your patience.”, she says with a smile.
As I recall this story, I cannot remember her name. Yet I was irritated by a minor misspelling of my name.
Many people spell my name by omitting the “h.”
Yet I remember how gentle and caring she was.
I don’t go to Starbucks often. Yet I feel like the employees there always do their best to make our coffee experience unique.
I don’t go there for the ultra sugared Caramel Macchiato. It is more like the experience that is driving me there.