When Computers Read Your Emotion And Your Doctor Can't
Emotion AI’s true peak is on the horizon
A lot of people had started using telehealth (a way to get healthcare through the internet or phone) because of the pandemic. A leading software provider surveyed over 1,000 U.S. consumers and found that 65% of people have used it and said they will continue to use it even after the pandemic ends. The global telehealth market is poised to grow by USD 95.72 bn during 2020–2024, progressing at a CAGR of 25% according to Market Watch.
Some people are afraid that as technology gets more advanced, we will lose human connection and communication. How many times have you shown up at a Zoom meeting with a blank expression or straight face? How many times have you shown sadness just by sending an emoticon instead of words to communicate?
We should not dismiss the importance of empathy, human connection, and authentic relationship between a physician and a patient. However, one advantage of telehealth is that “the providers can see the patients in their real environment, without makeup, and without the mastered smile”, according to Amy Velasquez, a nurse.
Patients are more relaxed and honest about their situation when they are in their own comfortable habitat. However, creating a healing model that leverages telehealth…
