Our Impossible Minds series profiles the individuals who are building new possibilities for the future across technology, design and culture. This time we talked with Namita Deshpande, our #UXDesigner and #Researcher at Impossible, who is fascinated by the stories that she learns along the way, from oncologists to 82 year old patients. Interested in knowing what kind of future she wants?
What’s fascinating about your role at Impossible?
My role at Impossible is a hybrid of designer, researcher and project manager. The beauty of this role is that I can be involved in every stage of a product’s evolution. I can shadow users, understand their day to day, analyse where we can make an impact, actually design the product workflow and finally close the loop by getting feedback from them.
I’m fascinated by the stories I learn along the way, from oncologists to 82 year old patients. I love looking at the world from their perspective, finding out what makes them happy, what ticks them off and discovering all the clever hacks they use to make life easier.
What problem are you solving now?
Right now I’m focused on making it easier for medical staff to add information into medical systems.
Today, most systems in the medical industry are designed around billing procedures and claims requirements. The person putting this information in, is an afterthought. Our focus is to automate this process while still preserving the credibility of this information, minimize effort and simplify.
The larger picture is to streamline the workflow for clinicians so that they spend less time documenting things and more time with patients, improving standard of care.
What are you passionate about?
I’m passionate about designing digital health systems. This is what I see as the greatest opportunity for me as a designer, gaining a deep understanding of human behavior to inform current health systems, having an impact on how patients are supported using digital technology and applying myself to issues that exist at the junction of clinical decision-making and human centric design.
What kind of future do you want?
I want a future where Insurance doesn’t dictate if a person deserves the best healthcare. Everyone has the access to ensure their children are healthy and happy. Where privacy laws are not a barrier for people to seek comfort and support from others with their same condition. Where systems work seamlessly in the background and human connections take center stage.
What would you say are the biggest challenges to achieve that future?
Us. Humans. Our greed, our selfishness and our inability to see how we are hurting others and hurting the planet.
What are you most proud of?
What’s your favorite thing about working at Impossible?
Hands down, my colleagues. Working with a group of smart, funny and uniquely eccentric humans, more friends than co workers, has made each day at Impossible exciting and fun.
If you were a movie/tv/book character, what/who would it be and why?
My soul identifies with Carl Fredricksen from Up. My friends say I’m like Edna Mode.
Tell us something not many people know
That I’m a complete anime geek. Hayao Miyazaki movies make my heart happy. Made in abyss, Cowboy Bebop, Samurai Champloo and Death parade are some of my current favorites.
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