How the CEO of Arby’s Rescued His Company By Asking This 1 Question
Arby’s CEO Paul Brown may have saved the company by listening to his employees. Here’s how you can too.
If you’re leading a company, it’s safe to bet that you’ve probably had a few years experience in the industry. This would make sense for an organization of any size. For Arby’s CEO, Paul Brown, however, that wasn’t the case. Instead, he was hired by Roark Capital after being an executive of Hilton Worldwide for years. At the time, the restaurant chain empire was drowning — so why did they choose someone who knew very little about the fast food industry to bring them back to success?
The fact that Brown didn’t have expertise in this field is actually what enabled him to develop his winning strategy. Since he did not have all of the answers, he needed to find the right people to find out what needed to be done. The critical decision he made was to reach out to his employees — those who worked at the many restaurants around the country. But what he asked them was even better. He asked them one thing, a question that entrepreneurs, small business owners, and c-suite executives alike would greatly benefit from:
