Independent Age
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Independent Age

How to avoid being scammed

Photo of two residents having a conversation at a sheltered accomodation in Hassocks, West Sussex.
Photo: Residents in sheltered accommodation in Hassocks, West Sussex
  • Ask for ID from anyone who calls claiming to be from a charity or another organisation offering you support. Check their credentials by contacting the organisation directly, using a number you know is genuine.
  • Don’t open the door to anyone calling out of the blue. Healthcare and other professionals will never visit without letting you know first.
  • Only speak to people you know and trust about your pension or investments. Be suspicious of special offers or time-limited deals. If something sounds too good to be true, it probably is.
  • Take your time — don’t let anyone rush or panic you into making a quick decision. It’s okay to ignore messages or to say no.
  • Don’t give out personal information, such as email logins, passwords, your bank details, details about your health conditions or why you need support.
  • Never click on links or download attachments in unsolicited emails or text messages — they may contain viruses or trick you into putting your details into fake websites.
  • Don’t give anyone access to your computer following a cold call or text — for example, from someone claiming to be from technical support.
  • If anyone tries to force you to hand over money, call the police.



We’re here to challenge ageism and discrimination and tackle the inequalities that exist in older age. We focus our resources on the critical areas of health and care, loneliness and poverty and concentrate our efforts where we will have the greatest impact and reach.

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Kristy Collingbourne

Social media whizz and expert website management, sharing my skills and knowledge through my blogs.