Why is Industry 4.0 so customer driven?
Customer driven innovation has a key role in everyones lives. It’s all about making life easier, more comprehensible, and high-speed.
Before starting off with this article: maybe you want to fresh up your knowledge on the concept of Industry 4.0? →
Influence of customers
Because of APIs, SDKs and Frameworks: development has become increasingly easier. This put together with some of the biggest low-investment distribution networks like Google Play and iTunes, and rapid fabrication (Makerbot): you’ll come to see that the transition between idea and marketed product has become so much easier and faster.
All these new developments aren’t just made for fun and games- no: they are made for the tech consumers. If there is one thing people hate: it’s inefficiency. The general techniques will become tiring and so the need for innovation is created.
Long drives to the doc? No thanks.
Let’s take one of the most important ones: health care. With new developments diseases can be cured and the general life-span can become longer. You can even check your own pulse and blood pressure, right at home! No need to call a doctor, make an appointment and battle nature on your way to the clinic, do it from the couch while binge watching on Netflix.
Life can be so much easier!
New innovations allow for a more comfortable life-style. You can read a good book in the car- behind the weel, make your house nice and warm before you get home, stay social through your watch and best of all: your bed can make you coffee.
No need to waste time!
You take your phone, google a company, look for their phone number, check their opening times, find the needed documents and prepare what you’re going to say- only for them to put you on hold because they’re busy. And that all for a simple: where do I find the return document?
It’s a simple question, but yet you invest a lot of time in getting the answer. Is this necessary? No!
Chatbots
This is where chatbots step in. They give you instant replies, and correct ones! Not only can you contact them at 3am when you’re feeling like it, you also don’t have to deal with the anxiety that comes with making a call and talking to *shivers* humans.
Stay efficient and innovative! People demand new and advanced ways of contacting a company. Not only that: they also want a personal touch! How can you combine there things? With Marketeer you create the perfect combination of human and machine!
Time efficient for you, trouble and money saving for the company!
If people embrace bots in large numbers, it could trigger the biggest gold rush in software development since Apple opened the App Store. — Casey Newton
So let’s take a minute to appreciate all this effort. Companies are investing in- and investigating new ways to make you healthier and happier!
Industry4magazine Is a project created by Rudy Bianco, serial entrepreneur, founder of the A.I. Startup Marketeer Lab and author of Escribe Tu Futuro — Write Your Future — , for trying to understand the implications of those advances in our daily lives.
I’m so curious about the future and I always want to participate in it! →
