Success Story: How Knowlarity retained 5 critical employees with Amber, inFeedo
“The A.I. works and blends in beautifully. Life without amber is going to be crazy. You will be struggling to reach out to your employees. It is just going to be impossible!”
— Rabia Dhody, Head HR (APAC & MENA)
About Knowlarity:
Knowlarity is India’s largest cloud telephony company with 50,000+ customers across 65 countries all over India, Southeast Asia and Middle East.
Employees: 250+ | Industry: Telecommunication | Region: India, Singapore
3 Challenges Knowlarity faced before Amber:
a) Employee engagement was a major concern
The process of understanding what’s going on in the company and having that information collected by somebody was totally non existent. Tried Survey Monkey + Google Forms before, but the engagement level was extremely poor and employees chose not to open up.
b) Leadership team lost touch with the organisation
While scaling the workforce, the CEO couldn’t communicate with employees enough to ask how they felt about the company. Since he didn’t know whether they were happy or not, he began assuming the worst and lost touch with the organisation.
c) Unable to conduct regular interactions at the right time
Due to erratic calendars of human resources, it became practically impossible to track employee behaviours across milestones. Regular interaction with all employees dropped, leaving no avenue for timely leadership interventions with all employees.
3 Key Results after plugging in Amber:
a) Increased retention of critical employees
- Identified 50 at-risk employees, much ahead of time.
- Retained 5 critical employees in 2 quarters.
- Automated 2–7 interventions in employee first year of joining
- Increased average employee happiness score to 3.8/5.
b) Established massive connect with employees
Amber’s automation guided the CEO on where he needed to spend his time. Employees felt far more comfortable having developed a connect with her because of the indirect and personalised conversational approach.
c) Improved strategy + More truth in employee insights
Amber proactively gave leadership a complete download of the true % organisation that was unhappy, along with their feelings and moods, to enable HR to discretely reach out to the at-risk employees. Better insights to employee NPS helped strategise completely and differently.
“Since she is literally collecting information in the name of CEO, There’s far more humanity in amber. It’s far more indirect.”
— Ambarish Gupta, Founder & CEO, Knowlarity
Read more on:
“How Nearbuy enhanced their culture with Amber, inFeedo?”
..and lots more at amber.infeedo.com to get started!
