Operational Model or how we work in Inland

As a new part of the Migri organisation and design studio, we have a need to establish our operational model: How do we do the work we do?

Operational Model- How do we work?

Projects come to us either in form of challenges, inspirational ideas, or topics for development. These may be given by migrants their communities, internal Migri units, external partners (e.g., other public agencies in Finland), researchers on migration or design forums that we participate.

We, Inland, work in the creation of visions and design concepts. This work is reviewed and followed by the group consisting of two main stakeholder groups: people who have previously assigned us the challenge and a group that belong to the internal Migri unit, where the design solution will be used. We call that role expert input.

There is a timeframe in which we work in together with another unit on a project. This is the moment from the final vision document to the final concept document. We collaborate in the team formation for the development of the cases, in planning the launch and in making the roadmap of future steps.

For example, currently we have two projects that we developed with SäPa (sähköinen palvelut), the research and development unit in Migri. We provide this unit the materials they need to implement the concepts. This is not an easy task since the types of projects we do are so diverse: For different units we need to negotiate, which are the relevant documents, and know what they need to continue the development.

During the implementation phase we continue reviewing the progress in our role as the design lead. This is when the units or external partners appropriate the project and take decisions in relation to further development. Nevertheless, we are still involved in the strategic decisions that are made.

In some projects we develop the pilots ourselves to test a certain idea. We will document and evaluate the pilot so it can be replicated by others. Then, it is up to the units to decide if they want to replicate the method or pilot for another project. here is always an evaluation that helps to decide, if there is a need for replication. We constantly check how the project is perceived and how innovative the solution is for the unit.

As service designers in inland we can do user research, prototype and visualize, co-design new innitiatives with different teams, build networks, faciliate workshops and bring design thinking to an strastegic process.

We have our own projects but we could consult others in Migri on the following themes:

a) Design research

b) User research

c) Data and process analysis

d) Experimental culture

e) Visualizations and prototypes

f) New innitiatives that bring positive organizational change

Contributors: Mariana Salgado and Susanne Miessner

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