Policy labs challenges in the public sector: the value of design for more responsive organizations

Mariana Salgado
Oct 8 · 2 min read

Inland design was part of Migri when Tamami Komatsu interviewed me to make a report for the European project she was working on in SISCODE. The project aimed at stimulating the use of co-creation methodologies in policy design, using bottom-design-driven methodologies. Afterward, she kindly invited me to write an article on policy labs.

Here is the abstract of the article:

Design has emerged as a discipline equipped to tackle the complex problems of the 21st century, primarily for its human-centered and experimentation approach and participative qualities. Through the discussion of a case study of a government design lab, formerly inside the Finnish Immigration Service, the question of how design can help public sector organizations better respond to their pressing needs is addressed, in an attempt to explore the value of design as it is being used by the increasing population of policy labs in governments across Europe. While these labs have been charged to bring innovation to government, there are several factors that hinder their roles as “challengers” of the system. Given the temporal constraints and limited decision-making power of policy labs, cultivating a culture of design has been identified by the authors as a promising outcome, acting as a generative tool for organizational change through its capacity to mediate between the production and consumption of products/services.

The full article can be found here. It is open access.

Keywords

Service design, design for policy, making, co-creation, design, small-scale experimentation

Reference

Tamami Komatsu, Mariana Salgado, Alessandro Deserti & Francesca Rizzo (2021) Policy labs challenges in the public sector: the value of design for more responsive organizations, Policy Design and Practice, 4:2, 271–291, DOI: 10.1080/25741292.2021.1917173

inland

Inland is a design and innovation lab.

inland

Inland is a design and innovation lab. Inland Design was part of the Finnish Immigration Service from the year 2017 to 2019. Since the beginning of 2020, the service designers of the Inland Design are working within the Ministry of the Interior.

Mariana Salgado

Written by

Service Design. Ministry of the Interior (inlandesign.fi) Host in Diseño y diáspora- the podcast on design for social change (anchor.fm/disenoydiaspora/)

inland

Inland is a design and innovation lab. Inland Design was part of the Finnish Immigration Service from the year 2017 to 2019. Since the beginning of 2020, the service designers of the Inland Design are working within the Ministry of the Interior.