Starting up smoothly — Connecting government agency information through chatbots

Suse Miessner
Oct 31, 2018 · 5 min read
In the chatbot network, in the same channel users receive answers from multiple organisations.

Chatbots to increase customer service quality

Chatbot network concept

In the chatbot network each organisation owns an independent chatbot. These bots are connected via a “collective brain”, so they can forward customers to the organisation in charge.

Chatbot network demo and prototype

In the demo event, civil servants could try out the chatbot network for the first time.

Next step: chatbot network pilot

user personas used for prioritising content

inland

Inland is a design and innovation lab within the Finnish Immigration Service (Migri). We combine design thinking and advanced technology to co-design services that support immigrants and their communities.

Suse Miessner

Written by

Design & Prototyping Lead at Inland — Finnish Immigration Service

inland

inland

Inland is a design and innovation lab within the Finnish Immigration Service (Migri). We combine design thinking and advanced technology to co-design services that support immigrants and their communities.