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Craig Lomax, Caring: The Core of Great Leadership — InnovaBuzz 533

Craig Lomax

  • The core of great leadership is really caring about the people you are serving.
  • Why comparison to others may lead to insecurity or arrogance.
  • Celebrating small wins is important to health and well-being, to growing and developing.

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Show Notes from this episode with Craig Lomax

  • The core of great leadership is really caring about the people you are serving.
  • We need to balance our task orientation and relationship orientation and learn to switch back and forth in any given situation.
  • When customers know you really care about them, they are more likely to be forgiving and stay loyal when things don’t go to plan.
  • We have thoughts in response to what we consider facts of a situation — those thoughts are driven by our motivation and they lead to emotions. Emotions drive the actions and outcomes. If we can pause and consider our motivation, we’ll have a better, more considered response.
  • Our brains are wired for comparison. That’s good for survival, however when we compare ourselves to others, that can lead to insecurity or arrogance.
  • If we can track our emotions back to the triggers and understand our motivations, it opens opportunities for learning and growth.
  • So many things happen that are productive and important to our organizations when we can separate ourselves from our egos.
  • The way to get away from the things we don’t want to do, is to do something else and that something else is often caring about other people.
  • Self-care is a critical part of leadership — eating correctly, sufficient sleep and exercise and relationships — investing in people as well as letting them care for you.
  • Celebrating small wins is important to health and well-being, to growing and developing.

The Buzz — Our Innovation Round

  1. #1 thing to be more innovative — Really care for others and listen actively by asking good questions. Listen also to self.
  2. Best thing for new ideas — Persistence and working with highly creative people.
  3. Favourite tool for innovation — Leaning in to pause and caring about people.
  4. Keep project/client on track — Regular check-ins — what are we caring about and who are we caring about? Why are we caring?
  5. Differentiate — Stop trying to BE like other people and lean in to who you really are and your core values. Stand on the shoulders of others.

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Cool Things About Craig

  • Craig is a mental health advocate and suicide prevention trainer.
  • Craig is an Accredited Practitioner of Integrative Enneagram Solutions.
  • During college, Craig had a photography business.

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