City wins Best of Indiana award!
In case you missed it, I&T was awarded the Best Application Serving an Organization’s Business Needs from the Indiana Office of Technology’s Best of Indiana awards for our Utility Assistance Program Analysis Dashboard!
We received the award at the Government Technology’s Indiana Digital Government Summit 2023. The Best Application Serving an Organization’s Business Needs was awarded to a teams that has designed, developed and deployed new applications or improved existing applications that assist the department in handling its day-to-day operations.
Earlier this year, I&T developed a new reporting and dashboard system for the City’s Utility Assistance Program (UAP), which included important data integrations. This initiative provides valuable data to improve the assistance program, monitor utility instability and evaluate program outcomes. By analyzing this data, I&T and other relevant teams can identify opportunities to enhance the UAP program and ensure that residents receive the support they need.
Before it was implemented, UAP enrollment was calculated by pulling the disparate data and painstakingly cleaned, compared and analyzed to produce enrollment information. In addition to saving time, the dashboard gives a higher degree of certainty of pulled data, as well as additional analysis that would not have been easily done and compared.
The UAP reporting dashboard is produced monthly and emailed to the decision makers and stakeholders of UAP, prompting continual conversation about the status and health of the program, in addition to biweekly stakeholder meetings.
Most recently, seeing the UAP enrollment distribution amongst program tiers sparked a conversation about the upper bounds of program enrollment; seeing an increase in highest-cost tier enrollment has led to a change in outreach strategies to prioritize other tier enrollment to ensure equitable distribution.
