I&T is Growing
Join an innovative, friendly team in a small city that does big things
It’s an exciting time to work for the Department of Innovation & Technology in South Bend. We are expanding in 2024, making room for more capacity and expertise.
If you want to learn more about how we’re expanding and why, take a look at our 2024 budget presentation to Council. We have been working with U.S. Digital Response since early 2023, crafting strategy around our Department’s future. We are hiring staff at all levels to drive our digital services, CX improvements, and IT governance goals into 2024 and beyond. Join us!
Our Opportunities
Take a look at the below openings! As they turn live, we will add hyperlinks for you:
- [CLOSED] Chief Digital Officer — We’re looking for visionary leader who will manage the Digital Team’s diverse portfolio of services + drive product management and design excellence across the City.
- [ CLOSED] Director of Digital Services — We’re looking for a versatile working manager who can train + motivate a diverse team of product managers, solution designers, ux researchers/fellows, and web professionals.
- [ CLOSED] Manager, Customer Success — We’re looking for an innovator who wants to help transform 311, embrace CX/digital improvements, and raise the bar on resident expectations for service delivery and communication.
- [ CLOSED] Solutions Designer — We’re looking for a builder who wants to drive quick wins with our low code stack and test new products/prototypes in partnership with developers, departments, and residents.
- [ CLOSED] Product Manager — We’re looking for a collaborative, organized strategist who wants to build, maintain, and continuously refine sustainable solutions for our departments.
- [CLOSED] Manager of Enterprise Software — We’re looking for a working manager who wants to build a new routine + team that transforms the way the City maintains, improves, and secures its enterprise software with departments.
- Software Specialist — We’re looking for an organized collaborator and great listener who wants to learn a lot about government software and vendor management.
- [ CLOSED]Transportation Program Manager — We’re looking for a collaborative executor who is passionate about transportation access and wants to show off a versatile skillset across operations, grant writing, data analysis, and relationship building.
- IT Project Manager — We’re looking for a thorough activator; someone who knows how to get stuff done, clearly communicates, and loves the idea of playing a key translation role between vendors, technologists, and government workers.
About our Team
Our team is a versatile, “swiss army knife” problem solver for all city departments. Posed as internal consultants in city government, we leverage data, design, and IT to improve operations and help our neighbors. Read more pieces on this blog to see the wide array of things we deliver for our government partners and residents.
You would be a good fit for our team if…
- You love working on diverse teams with diverse skillsets: developers, frontline workers, designers, analysts, managers, elected officials…
- You are proactive and entrepreneurial. People who thrive in our department love to learn, love to try new things, and are energized by complexity — not afraid of it!
- You have a positive attitude and a kind, respectful customer service mindset. Our team mantra is “Listen First, Build With.” and we take it very seriously. Whether you’re installing open wifi in neighborhoods, procuring software with a department, or building a dashboard with a neighborhood association, we need to authentically partner with and respect users.
But…why South Bend?
Why not?! Here’s a few things our team members wanted to say to you, our future colleagues:
On why we love South Bend (Note: There is a cool new benefits program that gives you perks for moving to South Bend!):
“I love the genuine sense of civic pride I find throughout the community! So many people genuinely care about building a stronger community and city, and that’s exciting to be part of both as a resident and through working with the City.” — Elijah Grammer (Innovation Fellow, 1 year at the City)
“Between the amenities, size, and cost of living, this is a spectacularly family-friendly place to be and. I can afford daycare for my three kids and my commute is <15 minutes. As a busy working mom with lots to juggle, I am so grateful to live and work here!” — Me (Chief Innovation Officer, 5 years at the City)
On why we love working at the City:
“Every single person within our I&T team has a voice, the ability to be heard and contribute and to accomplish what we do does rely on every single person contributing and being part of the solution, you can see how you individually contributed to an initiative larger than yourself but you made a difference in what has developed or delivered!” — Dan O’Connor (Chief Technology Officer, 7 years at the City)
“My favorite part about working in I&T is simply the people! Everyone is so nice and willing to help however they can!” — Nick Hammerstrom (Application Developer, 1 year at the City)
“South Bend is a sizeable (100k+) city, but it’s not too big that the City teams cannot actively engage with the citizens that we serve, and the work we do has measurable differences on people’s lives. Also, for a City of our size, we can regularly hang with larger cities across the country by the high quality of the tech projects that we are working on.” — Shawn Delahanty (Director of Enterprise Services & Software, 10+ years at the City)
We are going places. Join us!
If you have questions about these opportunities or our hiring process, please email sbit@southbendin.gov.
