Artificial Intelligence: The Impact on Employment and the Workforce

How is AI replacing jobs? Which roles and industries will be most impacted? How can societies get prepared?

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image: pixabay

Tasks, Roles, and Jobs at risk

Tasks that are monotonous, can be easily automated; this can gradually make certain roles obsolete. For instance, tasks and activities related to customer care/call center operation, document classification, discovery and retrieval, content moderation are more and more based on technology and automation, and less on human work. The same is true for roles related to operation and support of production lines and factories: humans are being replaced by smart robots that can safely navigate the space, find and move objects (such as products, parts, or tools) or perform complex assembling operations.

Sectors that will be impacted

Transportation is already in a transformation mode — fully autonomous cars will be soon a reality — and they will be safer, more efficient, and more effective. Professional drivers (taxis, trucks, and more) will see the demand for their skill set dropping rapidly.

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How Artificial Intelligence can replace human work — an example

Imagine a typical customer care department: tens or even hundreds of specialized employees working with a shared mission: to handle customer requests, complaints, asks, etc. in the best possible way.

Getting ready

In the long run, we will witness certain roles and jobs becoming less and less relevant, and finally obsolete. But, in most cases, Artificial Intelligence will have a supportive role to humans — empowering the human factor to perform better in handling complex and critical situations that require judgment and creative thinking. In parallel, there would be numerous new roles and specialties with a focus on technology and science. For example, there will be needs for highly skilled professionals to oversee or manage or coordinate the training of complex Artificial Intelligence systems; to ensure their integrity, security, objectivity, and proper use.

There will be a stream of new business opportunities empowering a culture of entrepreneurship, creativeness and innovation.

The above positive scenario requires a common, shared understanding of the technology, its opportunities, and its risks. Societies need to adapt to the new technology landscape, become more flexible, and also inherit an attitude of lifelong learning, collaboration, innovation, and entrepreneurship.

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