Establishing a culture of Analytics

How to transform your company using data and analytics

George Krasadakis
Oct 27, 2017 · 8 min read
Images: pixabay

The ‘era of Big Data’

Depending on the industry and the domain, ‘data stores’ may contain customer profiles, transactions, customer classifications, customer care activity, sales activities, purchases, productivity metrics, industrial measurements, financial metrics, statistical metadata, etc. Modern companies also handle weblogs, streams of IoT events, voice and video footage, public domain content and 3rd party data. The opportunities on top of such rich corporate ‘data store’ are unlimited:

with proper processes, analytical models, smart integration and AI-powered experiences, corporations can become smarter and perform better

But, to create business value, you need not only data but also the right technology, talent and culture: new streams of data create business opportunities but at the same time increase ambiguity, noise, and complexity:

“corporations frequently face a situation described as data overload, perplexing the process of understanding and using the data in the right business context”

In plenty of cases, employees and teams are not ready to discover, interpret and use the data in decision-making processes.

To make sense of the data, to systematically leverage valuable insights to better run the business, companies also need the right technologies and a strategic programme, to establish the analytics culture and ensure sufficient readiness to use data and insights in real business problems.

The Technology

At the data layer, companies typically use combinations of Data Warehouses, Data Marts, Document Stores, and distributed file systems. Some corporations already use Data Lakes to store large volumes of data and content in their original format — further empowering data-science teams to perform ad-hoc analytical and machine learning projects. Data integration components like ETL, ELT and similar, are also critical here to ensure seamless, reliable flow of high-quality data and content.

At the modeling layer, a range of data mining, statistical modeling, and machine learning technologies are typically used to model data, identify trends, patterns and generate insights. Models could be running on a (semi) autonomous mode — released and integrated into production pipelines.

For instance, in a CRM context, these models make real-time decisions such as request handling, routing, and prioritization; or in an Online Media business, machine learning components post-process content for personalization and performance optimization. At this level, data-science teams develop new analytical components, either stand-alone addressing specific business asks, or extensions of existing data processing engines.

At the exploration and presentation layer, Business Intelligence platforms and visualization systems provide access to data models and insights, typically trough reporting, interactive dashboards or OLAP-like data exploration experiences.

In the near future, the process of discovering the right insights to support your business needs will gradually become simpler — allowing a user to describe a business question and get back the right insights-based answer. As analytical systems become proactive, they will ‘know’ who, when and how to notify based on events, trends, outliers and known or newly discovered patterns.

The Culture

In a business environment with a strong analytics culture, data and insights are easily discoverable and accessible. Interesting findings, highlights, statistics and patterns are systematically shared across the right teams — in many cases summarized and visualized as ‘data stories’.

When the ‘culture of analytics’ is there, employees ‘naturally’ use data and insights to support their decisions and improve business performance. They define and attach quantifiable success criteria to all those important and measurable activities and decisions. Teams, look for data to test their assumptions and evaluate business outcomes. Product managers optimize product development efforts by combining multiple signals, quantitative and qualitative insights.

Having both the cultural and technological readiness to consume and interpret data, teams become more effective in discovering business opportunities and forming novel commercial offerings.

The ‘culture of analytics’ is also empowering the innovation process: data and insights help teams to better understand, define and communicate the problem space, and accurately structure specific ‘problem statements’.

Brainstorming and related innovation activities, also benefit from this data-driven mentality and the general availability of rich data and insights.

The Transformation

Data Quality

Read also: Data Quality in the era of A.I.

Access to Data and Insights

This Insights store empowers teams to better analyse decisions, assumptions or other business activities.

Data & Technology Awareness

Employees and teams must be aware of the ‘state of the art’ in reference to technologies such as Artificial Intelligence, Analytics and Visualization.

In an environment with strong Analytics culture, employees are expected to contribute in the data & analytics vision and strategy: to be able to propose new data-driven projects and initiatives, they need to first understand what is feasible and potentially valuable — based on the state of the art and the overall business strategy respectively.

Data and Technology awareness can be raised via several educational activities and events. Also, through information sharing activities, such as quick-start sessions socializing data availability, insights and success stories on how data led to smart decisions resulting to quantified financial or other impact. Formal training sessions on data analysis technology is also a great step towards the transition to the analytical mindset.

Insights Diffusion

‘Data stories’ can present specific aspects of the business, the performance of a specific product, the impact of certain decisions, and the results of large-scale online experiments.

Having great insights to share, Data Stories must focus on UX, so each ‘story’ is delivered in a smooth, interactive and engaging way. In an ideal scenario, stories should be personalized, taking into consideration the perspective of each target user (according to role, seniority, and line of business). Part of the diffusion mechanism could be the ‘connected building’ allowing intelligent insights-sharing scenarios (for instance, via a smart network of screens).

Data-driven (-inspired) Innovation

At a business level, employees can be asked to ideate on how to make insights actionable; to interpret them in a real or hypothetical business context and propose actions and strategies.

Self-Reference: Insights about Insights

The Insights store need to also expose a set of specialized KPIs reflecting its own performance — allowing continuous improvement.

The key elements for a successful transition to the analytics culture are data, technology and mindset: you need as much data as possible, powerful analytical tools, creative people and the right culture. This, will gradually enable teams to ‘naturally’ explore, analyse and model data; to inherit a data-driven decisioning approach; to lead strategic analytical initiatives and user-facing, data-driven experiences.

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George Krasadakis

Written by

Product Architect • Tech Inventor • Innovation Leader; Writing about Ideas, Products, Innovation.

The Innovation Machine

The Technology Innovation blog: ideas, inventions, technology trends, hands-on examples and applications of latest technologies. Wonder how artificial Intelligence, software and robotics are changing our world? Follow us to read facts, thoughts and inventions from the experts.

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