Improvements to removal of users from Shared Mailboxes
Published in
1 min readJun 29, 2017
We just released some improvements to how Hiver handles removal of users from Shared Mailboxes.
After the current changes, this is what happens when a shared mailbox user is removed:
- Emails that were assigned to the removed user and were in the“open” state are moved to Unassigned.
- Emails that were assigned to the removed user and were in the “closed” state are unassigned, and are left in the “closed” state. Now, when there is a new email on such an email conversation, the conversation would appear in the Unassigned section.
We hope this makes managing Shared Mailbox users easy.