How AppExchange Helps Enhance Workforce Diversity and Positive Candidate Experience

Lately, almost every entrepreneur is documenting how diverse teams make for a better workforce and ultimately higher business revenue. Be it problem-solving skills or innovation at its best, a team with different backgrounds, cultures, and experiences brings in methodically vetted results.

Nevertheless, as much as we acknowledge the importance of having a mix of knowledgeable and skilled workforce, many recruiters do agree that their recruitment practices are plagued by unconscious bias. A study carried out by a team of economists at the University of Chicago and the University of California suggests that the white candidates received a 9% increase in the number of responses from the recruiters as compared to their counterparts. In fact, at a few prominent companies, the preference gap grew up to 19%.

Is There a Solution To Combat Bias and Increase Positive Candidate Experience?

Artificial Intelligence (AI) as a tool is becoming a recruitment preference among many companies, who are now becoming aware that a diverse team is a right way to carve a niche. As mentioned above, humans are prone to error, and unconscious bias fits in the category. Hence, the HR leaders are now seeking solutions to block these inclinations and help them make objective hiring decisions. AI has begun to serve the purpose in the talent acquisition cycle.

Salesforce AppExchange Offers A Perfect Solution

Many entrepreneurs use Salesforce AppExchange as an AI-driven platform for bringing uniformity in their HR functionalities, right from sourcing skilled candidates, hiring, checking the candidate background, managing the employee record from their onboarding till retirement, and more.

Amongst the many available apps, resume parser is an app that encourages diversity, inclusivity, and caters to the ever-lasting problem that companies face- encouraging positive candidate experience.

How Can Apps in AppExchange Help Deliver AI-driven Recruitment Solutions?

Salesforce AppExchange has been a dedicated platform helping recruiters and HR leaders find talented candidates through an agile, technology-driven, and automated resume parser. As a matter of fact, many fortune companies rely on at least one of the Salesforce AppExchange apps, which authenticate the credibility the parser brings to the recruitment processes.

Resume Parser for Avoiding Unconscious Bias

The information on a candidate’s resume, including the college or university they attended or the locality they reside in, their age, gender, religion, and more can easily trigger bias in the resume screening process.

The resume parser helps enhance the hiring process and provides the recruiters with a database of candidates depending on the skills and preference criteria that truly matters, like experience, education, and technical skills. The best way to go about this is to remove the indicators from the screening process like the name, age, gender, and race.

Avoiding these aspects while manually screening the resumes is unavoidable. Hence, the parser. The AI-driven parser is engineered to prevent these biases by giving the recruiter a chance to customize the process and select the necessary fields. Once the fields are selected, the intuitive parser auto-populates, and within seconds, fetches the database of candidates who match the skills and preferences selected. In theory, this indeed helps introduce diversity in recruitment, avoid bias, and save a recruiter’s valuable time.

Resume Parser for Enhancing Positive Candidate Experience

A company’s journey towards building a positive candidate experience begins with its career page. Depending on how long a candidate spends applying to the job makes or breaks your company’s image and your prospects of hiring talented candidates. Integrating a resume parser at the backend, however, can lay a positive impression of your company since:

• The candidate won’t have to spend time filling in the details mentioned in his/her resume repeatedly while applying for the job. They save a lot of time and apply for the job with a click.
• You’ll be calling the candidate back in a few hours compared to the days you took earlier while manually screening the resumes. Since the parser is designed to automatically fetch fields and give you a database of skilled candidates, you can call them before your competitor does. Nothing pleases a candidate who is seeking a job more than a timely communication
• Now that the potential candidate comes over for the interview first, he/she feels valued and leaves with a positive impression of the entire hiring process.

Wrapping Up

Having a resume parser is the key to having a diversely qualified and skilled team after laying the foundation for an improved candidate experience.

RChilli resume parser is Salesforce AppExchange seamlessly integrates into the Salesforce environment and enriches the recruiter’s candidate database. Designed to auto-populate 140+ data fields, the parser gives the recruiter an option to enable/disable the fields. This not only saves their time, but the accurately parsed data helps them hire bias-free and talented candidates that meet the bottom line of their company.