Chrysalis Uses Skuid and Salesforce to Accelerate COVID-19 Data Tracking
Special care organizations providing at-home and on-call support services, particularly those managing a wide spectrum of care for individuals with disabilities, are in need of digital solutions with real-time response and adaptive data tracking during COVID-19.
Care organizations like Chrysalis who provide support and opportunities for those with intellectual disabilities are faced with additional complexity to monitor the protection and wellbeing of clients and staff. Activities like cooking meals, providing intensive applied behavioral analysis services, administering essential medical care, and more require close interaction and arrangements where working remotely is not an option. Nearly 3,000 of Chrysalis’s employees over 15 geographic regions interact with patients face-to-face — often in their homes — and, in some cases, around the clock.
To remain agile while continuing to provide the highest level of care, Chrysalis turned to AppExchange partner Skuid. Built on the Salesforce platform, Skuid enabled Chrysalis to build out a HIPAA-compliant patient-data-tracking solution to ensure the protection of their patients and employees. Ken McElrath, CEO at Skuid, shared with us how Chrysalis and others are adopting adaptive data and technology to better care for vulnerable communities.
Will you share more about the unique needs you’re hearing from customers like Chrysalis?
Ken McElrath: Organizations like Chrysalis need a way to transform their business processes at blazing speeds to respond to the changes wrought by the pandemic. They also need to adapt just as quickly to keep up with the rapidly evolving crisis. Chrysalis’ top priority is care, ensuring their clients with disabilities, and the employees who serve them, have visibility and clear assurance of protection to safely perform their responsibilities. Writing code makes building and adapting applications too slow, too expensive, and too rigid. For Chrysalis to remain focused on their work, a faster way to build and adapt their applications for their distinct needs is an absolute must.
How is Chrysalis leveraging technology like Skuid to address this challenge?
Ken McElrath: When customers, employees, or the present situation require immediate changes, customers can adapt their apps with a few clicks instead of writing code. Chrysalis uses Skuid and Salesforce to run almost every aspect of its business, including managing clients, team members, cases, and housing.
Rich Slack, President at Chrysalis, shared, “I was able to rapidly set up an Emergency Response Center tab in Salesforce using Skuid. We already had clients, team members, houses, and foster families in Fusion [an app built with Skuid to manage our processes]. I created a new tracker that allows us to track those who are being tested for COVID, those quarantined, and those that had COVID but are now better. The system auto-tracks the time in quarantine, who the COVID client/team member came in contact with and next steps. It has been very useful to keep track of 2,800 team members and 1000+ clients and foster families. It would be very difficult to track everything without this tool.”
Additionally, HIPPA rules require that only certain people can see certain data. Chrysalis uses Skuid to customize patient data for case management needs, giving the right people the right information, all in a HIPAA-compliant way. They track medications, prescriptions, doctor’s appointments, foster care placements, vehicles, homes, and more, all from one app.
What impact has your solution had so far for Chrysalis and others?
Ken McElrath: Skuid has made it possible for companies, like Chrysalis, to quickly build apps to respond to the crisis including apps that:
- track and respond to patients and employees throughout the crisis
- apply for loans or aid
- reconfigure an entire global logistics system each day based on the spread of the virus
I’m humbled we can be a trusted and effective partner during such a difficult time. Recently, Rich wrote to me:
“Thank you to Skuid for again making us, as a company, better able to face our challenges and streamline our processes. I appreciate Skuid for allowing us to scale quickly and develop tools in a very fast way!“
Working with customers like Chrysalis encourages my team and me every day to be there in any way we can to support our customers and the community.
How else are you supporting customers like Chrysalis during COVID-19?
Ken McElrath: As empathetically as possible, knowing every customer’s situation is unique. We’ve been contacting every customer to ask them first, how they’re doing, how their families are doing, and how we can help — then pitching in wherever we can and wherever we’re needed. We’re offering free Skuid subscriptions to healthcare and other first responders to the crisis. We’re helping customers build apps in some cases, sharing ideas, troubleshooting, and providing counsel to help companies weather the pandemic.
You can learn more about Skuid’s Salesforce App Delivery Toolkit on AppExchange and take a look at other solutions that can help during this time on AppExchange COVID-19 Resources for Businesses.
