Making A Selling Point
You need to develop a unique selling point, or USP, a reason for people to buy from your company. There are thousands of companies very similar to yours, and you are competing with every one of them around the globe for every single customer. Even the person that is standing outside your physical premises has in their pocket an instant connection to the Internet and every business that is online, doing small business web marketing or social networking from all over the world.
Why should they buy from you? You must give them a reason to do so or they will buy elsewhere. Your branding or brand marketing and USP are your tools. They are the only reasons they will take out their wallet in your store or on your website today.
Ideally they will be aware of your branding, granting you have persevered in your web marketing efforts, before they’re standing outside your store or viewing your website, but even if this is not the case, your branding can still win you the sale. If your branding is welcoming, with great customer service then they will likely complete a sale. They’re also more likely to come back for future purchases and to recommend your company to friends and contacts.
If your customers were just half as loyal as Apple customers then your business would be a run-away success story. Yes, Apple makes great products, but they do have imperfections. Their customers are so forgiving because of the loyalty they feel towards the brand. They overlook the imperfections and high prices because they need the brand more than they need the product, so they are prepared to pay a hefty premium.
Making sure customers come back should be a top priority for every business. They have made one purchase and if they are happy they are likely to become repeat customers. It’s your job to make sure they are happy.