Our new website is here!
Important things to know đ
What better way to kick off 2020 than with the release of a new website?! Weâre thrilled about the launch because itâs going to give our customers a fast and mobile-friendly shopping experience!

Thanks to the customers who helped us build it, provided feedback and made certain the features they relied on were included in the new site. We couldnât have done this project without them and weâre grateful for the insights we gained throughout our discovery process.
Weâre releasing it in waves to our customer base so if you donât have access to it yet, you will soon!
Before youâre off and running, there are some things you need to know about our new website.
Logging in for the first time
When you go to log in for the first time, you can use the same username and password youâve always used. However, you will be prompted to update your password after logging in. After you reset this information, you can always update your login information, name, etc. in âMy Profileâ under your account menu.
Under âMy Dashboardâ you will see order history, recent invoices and recent quotes if you have them. You can also navigate to returns, your Favorites List and more.
Under âAccount Settingsâ you can update your payment information in âWalletâ if needed. You can add cards and bank account payment methods to make for an easy checkout process.
Under your account is where you will generate labels and update your ticket exchange rate.
New features
It wouldnât be a website relaunch without new and exciting features!
There will be more product images to help customers understand display methods. You will be able to enjoy a more robust search feature and sorting options, allowing you to quickly find products by keyword, ticket value, price, age range, favorites and past orders.
Perhaps the biggest update is the site is now mobile-friendly, which is crucial if you want to shop while walking through your redemption space. There is better functionality for owners and those who purchase for multiple locations.
You can now sign up for in-stock alerts on items that are currently out-of-stock but will be returning to our line. This is helpful when planning product substitutions.
The buying experience is similar but modernized.
Simplified category names
We heard customer feedback that category names on the website like âSoft & Cuddlyâ were fun, but made the shopping experience confusing. So, weâre back to the obvious name for our product categories on the website. For example, âSoft and Cuddlyâ is now Plush.
You will still see playful names for our Storyboards! Storyboards are a way to buy a bundle of SKUs in the same product theme with one click of âadd to cartâ. Since Storyboards are based on product theme, we will be keeping the playful names.
Shop by crane and merchandiser machine
If you are a crane route operator or have crane and merchandiser games in your center, youâre going to love our new âshop by machineâ feature! Simply select the machine you want to find product for and all items that will work in your selected game will show in the results.

We need your help
As with any new website, you might encounter some things that arenât working properly. Please send us a screenshot through the âReport Issueâ button on the left side of your screen.
Please include your email address in case we have follow-up questions for you. Thank you for helping us make this website the best it can be! Your feedback is truly valuable!

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