Freshdesk & Slack
- Pass the urgent issues to support desk at once from the Slack Channel.
Step 1 : Login to Freshdesk
Step 2 : Navigate to Admin Section
Step 3 : Click on “Get More Apps”
Step 4 : Select “Slack-New ” and Click on “Add to Slack”
Step 5 : Authentication window will open.
Step 6 : Enter URL for Slack Team for which Freshdesk Integration is required .
Step 7 : Enter Login credentials and click on Authorize.
Step 8 : after successful authorization configure channels in “Slack Settings” and click on “Install”
Step 9 : after successful authorization configure channels in “Slack Settings”.
Step 10 : Open Slack and Configure bot
Step 11 : Add Freshdeskbot as an member to Slack Channel/s.
Step 12 : To create ticket from Slack Channel, run the command “/create_fd_Ticket” and press “Enter”.
Originally published at zapcreek.com on May 28, 2017.