5.2 Key Design Principles (Redefined)

In this section, I review and update the three design principles again, using new inputs obtained from co-creation sessions.

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Fig 5.5 “Fun”. Image by Lukas Fittl, 2009.

1. Involve everyone, ensure no standing out — not an immigrant / local only thing (version 1)

→ Make it easy for people to participate (version 2)

→Fun for diverse groups to participate (version 3)

I picked up feedback from the workshops that having fun was important to maintain people’s interest. An enjoyable experience was essential to kepp people engaged and wanting to continue their participation in the activity.

2. Impart coping mechanisms to build trust and resolve conflicts (version 1)

→Build genuine relationships (version 2)

→Develop genuine relationships through mutual respect and trust (version 3)

The value of mutual respect was added here, as an enabler of developing genuine relationships between immigrants and locals.

Sawyer and Ehrlichman (2015) advocated building “trust for impact” — cultivating trust between highly diverse groups of stakeholders by finding common ground and managing sharp differences creatively to work collaboratively together.

3. Make integration a designed-for, not serendipitous, outcome (version 1)

→Discuss relevant issues holistically (version 2)

This principle held on, as the workshop 2 participants also mentioned about the importance of educating the public through conversations between immigrants and locals — having holistic discussions of topics that mattered to them, such as health and food.

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JL Wong
Integrating Immigrants & Locals through Experience Design

Alumni @hyperisland UK | Passionate abt transforming business & society thru design | Collaborator @Humanfuturedsgn | Host @GSJam_SG