Skype/Teams Native Contact Center
Anywhere365 is the largest native and certified Lync, Skype for Business and Teams Unified Contact Center solution for any kind of business, organization or department that aims for cost-effective customer contact or an internal service desk with rich dialogue management and contact center functionality.
Check out this on-demand 15-minute webinar where we dive into the different components of Anywhere 365 in more detail.
It is an on-premises, Hybrid, Full Cloud or Federated Cloud contact center solution that leverages the existing investments already made in the Lync/Skype for Business/Teams infrastructure. Anywhere365 is 100% built for SfB/Teams and reuses all components from SfB/Teams and is 100% aligned with the developments of Microsoft and their cloud offerings.
Everything is focused on enabling efficient and productive dialogues to take place between people and groups both internally within your organization and between your organization and your customers.
Anywhere365 Contact Center and Enterprise Dialogue Management platform is a full native integration into SfB/Teams platform for any kind of business, organization or department that aims for cost-effective customer contact or an internal service desk with rich dialogue management and contact center functionality. A feature list is presented below by license type for Anywhere365:
Insight into the customer journey helps agents to optimize the service and customer experience. The A365 timeline is a customer journey which visualizes all contact moments with previous agents who he or she has spoken to that day / time, from accepting the call to forwarding and closing the call. The agent can better respond to customer demand because he/she has everything at hand. The agent can better optimize their own processes because it is known how to help and because this information is readily available through last agent routing, etc., which eliminates long menu options. By streamlining this process customers are served much faster, which results in a higher customer satisfaction.
Integrations
Anywhere365 is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.
With the CRM and Back Office extension it is possible to connect to any of your CRM and Back Office services. Most common services are Microsoft Dynamics, SalesForce.com, Oracle, ServiceNow and TopDesk. Since not every company is the same and will therefore not use the same services, we are able to provide an extension for any other service that your company might have and that, always for a fixed price.
Out-of-the-box integrations include:
Dynamics CRM, Salesforce.com, Alfa Profit Online, TopDesk, Oracle, ServiceNow, Siebel, Cherwell, Connect Wise, SQL Server Database, SharePoint Online. Any other service with an open API set.
To Learn More
Check out the following site for on-demand demos of Anywhere 365: https://ptdrv.linkedin.com/52v23lz or send me an email to continue the discussion: z.katsof@arkadin.com.
