Using AI to Build Stronger Connections with Customers

Article By Harvard Business Review

How do we build stronger connections to customers?

Harvard Business Review’s article ‘Using AI to Build Stronger Connections with Customers’ stood out to me as it delves into the exciting innovations that come with implementing AI within organizations. 🤖

However, it also touches on the concerns that AI brings including data privacy and impersonal customer experiences. 👭

It highlights the usefulness of AI in customer satisfaction through personalisation and helping run services more efficiently.

Gain insights into the changing business environment with AI by reading this article here: https://lnkd.in/gJVxDhPu

Join the #IntelligentEnterpriseInstitute at SAP this January, where we’ll explore #ArtificalIntelligence

📩 Subscribe to #EnvisionBeyond and stay tuned for more content https://lnkd.in/e9GWKzWR

#sap #customerexperience #data