Inside Intercom

The end of app stores

(as we know them)

Where do product roadmaps come from?

Building a great product is an art as much as a science. It requires making hard decisions and…

What everyone needs to know about disruption

Every start-up from every incubator claims to be disruptive nowadays. But the claim always falls apart under any close examination. Usually it’s for one of these three reasons.

1. There are two types of disruption

Why your startup needs a strong vision

When you don’t know where you’re going, any road looks good.

Meaningful companies are built upon a strong timeless vision. Let’s look at some examples…

Why conversational design is the future

Conversational UIs are breaking out of messaging apps and into products we use every day.

It’s often said design is a dialogue between designer and user. We talk to users…

Why mobile first is outdated

What really matters is screens, not devices.

For a number of years now, we’ve been hit over the head time and again with “mobile first” and “mobile only”. Those of us building software since before the iPhone have hacked our…

Ask Me Anything: Intercom Chief Strategy Officer and Co-Founder Des Traynor

Hey, I’m Chief Strategy…

Ask Me Anything: Intercom CEO and Co-Founder Eoghan McCabe

Hi, I’m the CEO and a co-founder of…

How to hire designers

For years the importance of great design in software development was underestimated and misunderstood. Designers the world over lamented that their colleagues in Product Management and Engineering were asking them for a visual treatment of something already defined. They mockingly referred…

Start with a cupcake

The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is oxygen for ideas.