What we learned from scaling a product team

Intercom
Intercom
Nov 24, 2015 · 10 min read

1. WE HAVE A SET OF GUIDELINES FOR MAKING DECISIONS

2. WE DEMAND CLEAR ACCOUNTABILITY

3. WE OBSESS OVER OUR LIGHTWEIGHT, TRANSPARENT ROADMAP

PRODUCT STRATEGY THEMES

TEAM OBJECTIVE

THE PROJECT BRIEF (AKA THE INTERMISSION)

THE ROADMAP IN TRELLO

THE INTERMISSION CARD IN TRELLO

THE RELEASE CARD IN TRELLO

4. A CULTURE OF GOAL SETTING

WEEKLY GOALS AND HUSTLE

DAILY GOALS AND THE WHITEBOARD

WEEKLY DEMOS

THIS PROCESS HAS CHANGED

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