How to Respond When Someone Tells You They Have a Disability

One should never assume what others are struggling with

Joanna Henderson
Invisible Illness
Published in
4 min readMay 21, 2020

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I have encountered quite a few people who would comment on my physical and mental health. I tell a co-worker I took yesterday off due to certain medical issues — I’m cryptic for a reason! They would respond by saying: “Oh! You didn’t look sick the day before”. I know I may not look sick to others, but it doesn’t change the fact I had a major anxiety attack in the morning.

Rarely, I would tell a new friend about my struggles with a disability. About half of the time, I’d see a surprise in their eyes. “You don’t look like you have a disability!”. Yes, I know. I do. It may not be visible, but it regularly affects my life.

There is a way to react to someone mentioning their medical condition. It’s a norm, a part of etiquette — or at least it should be.

Show Empathy and Support

The best way to respond is to show empathy. Make it clear to the person that you accept what they are saying, and you’re empathetic of their situation. Don’t worry; we won’t see it as an invitation to tell you about our comprehensive medical history — at least most of us will not. Say something nice and show your willingness to support us, even if you’re doing it…

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Joanna Henderson
Invisible Illness

Canadian. Mental health activist. Banker and financier who drinks too much coffee. Pursuing happiness and sharing my thoughts with others.