Twitter Brand Engagement Strategies

Data collected by social media startup Nestivity on Thursday demonstrated, on several levels, what it means to engage with an audience on Twitter. The top 25 brands, in terms of engagement, were selected based on the results of a study that examined how brands cultivate relationships with influencers, customers, and advocates on Twitter. It analyzed over 739,000 tweets over a months time, and looked at the top 100 most-followed brands on Twitter. According to Nestivity, many brands fall into the trap of using Twitter for push marketing, or broadcasting messages. But their view is that if a brand is using Twitter as a one-way marketing tool, they’re losing out on quality interactions with customers. Fitting with this trend, the most prolific of the 100 Brands tweeted every 6–20 minutes, however none of those most active accounts made the most engaged list. This indicates that quality tweets still matter more than their quantity — and quality oftentimes means something as simple as photographs and video. 76% of content that was shared had a photo attached, and 18% had a video as part of the message. The top 10 brands who followed these trends were, in order: Notebook of Love, Disneywords, ESPN, Playstation, Disney, Chelsea Football Club, BBC Breaking News, NASA, CNN Breaking News, and Instagram.