Release 16.7: Latest Developments for iSalus Healthcare CEHRT

iSalus Healthcare’s Development Team is gearing up for a very large release in the month of November. We are now targeting a release date of Friday, November 17th, 2017. As with every release, we will update the login page with the exact date and time as we get closer to the date.

This release is going to contain a host of exciting new features including major enhancements to the Billing Dashboard, a brand-new Patient Portal website which will allow for patient enabled self-scheduling, several new Google Chrome enabled screens, and a few other bug fixes. Below you will find a more detailed explanation of the major items being released. Be on the lookout for future communications around these changes as they will have a huge impact on your practice. Please begin allocating time for your billing team to attend our free training sessions that we will be holding. This will be critical to the success of your billing team following these changes.

1. Billing Dashboard — Manage Your Entire Revenue Cycle

a. Customize the Entire Experience

We have put user settings behind the entire dashboard that will allow you to configure exactly what you see and how the system displays information to you. The idea behind this is that every biller cares about different metrics and has different responsibilities. This puts the control in your hands.

2. Today’s Schedule

a. Every biller knows that the Revenue Cycle truly starts with the front desk. iSalus will constantly analyze what is happening at the front desk and display these data points in real-time, so that the practice can get a sense of where they stand at any moment.

3. Multiple Ways to see the Data

Every person consumes and works with information differently. Some people are visual, and some prefer the data laid out plainly. We have created multiple views so that individuals can work with the data the way that they choose. Use the menu in the upper right-hand corner of the screen to pick between the Revenue Cycle, Advanced, or Metrics view.

a. Revenue Cycle View

The Revenue Cycle is an endless loop of tasks that must be completed to keep the practice financially sound. We have broken the cycle down into 5 key sections to make working these tasks simpler than ever.

Prepare: We will be looking for all claims that are ready to go out the door as well as claims that should have been created, but were not. The goal here is to fix these claims, batch them, and prepare them for submission. Each of these sections can be expanded or clicked on to see the individual claims that make up the group.

Submit: Once the claims have been prepared and batched, they are ready to be submitted to the payers. This section will look for these pending batches as well as find batches that have errors. The action to be taken here is to submit the batches.

Manage: After the batch has been submitted, the next step in the cycle is to manage any rejections or other issues that present themselves including claims that are in an appeal or other biller defined status. Use the tool to find these claims and work them through the process.

Post: As payments begin to roll into the practice, it is time to associate these payments with a claim. Here you will be able to find unposted ERA’s, Receipts, and Statements.

Collect: For claims that are not paid in full, collection efforts may be necessary to recoup the remainder of the balance that is due to the practice. The Collect section will break down your again between Patient and Insurance and then will further break the information down by aging bucket. Click on any bucket to begin the collection process.

b. Advanced View

The Advanced View will display claims grouped by status, submissions that are pending and incomplete, deposits that have yet to be posted, and receipts that need to be applied. Each of these areas can be selected to see a graph of this information.

c. Metrics View

The Metrics section is used to find claims that may have an issue or need to be addressed. In this section you will find Unsubmitted Claims, Rejected Claims, Unassociated Receipts and much more.

Key Performance Indicators

The Key Performance Indicators section will be used to show changes to the practice financials overtime. Billers, Practice Managers, and others will be able to use this interactive graph to realize how changes in the business effect the underlying data. A user will be able to establish up to 5 KPI’s to display on the dashboard, but can easily expand the graph to analyze over 13 metrics simultaneously.

4. Patient Portal Overhaul — A Whole New Patient Experience

a. Brand New Desktop Experience

This version will of our Patient Portal will be easier to use, faster, and will mimic the look and feel of the mobile applications. Now, your patient’s will have a seamless experience no matter which device they choose to use.

b. Patient Self Scheduling

Practices will be able to give their patients access to schedule their own appointments at designated times. You will be able to completely control when, where, and what types of appointments patients can schedule. You will even be able to segment your patients into different populations to modify their access to the schedule.