A New Chapter of Customer Success at Isovera

Isovera and I have started a new chapter in our history. While Isovera is an award-winning digital agency, it doesn’t mean we let things stay status quo for our clients. Yes, we have worked with great companies like Verizon, Hunter Boots, and Intralinks, but we continue to push ourselves and to enable you to do your best.

As a part of this commitment, I’m excited to announce my new role as Vice President of Customer Success. This change is not about individuals titles, but about doubling down on our core mission: translating our expertise into actionable know-how. We want YOU to get your job done. This is for you — you in the marketing teams, expected to do more with less, and you working on the technology teams. This role is about not just talking about “results” but actually creating a shared dialogue through communication and services that actually mean something to you.

Anchoring Principles

We are digital experts. We know you want things done. Our commitment is two-fold:

• To translate the latest trends, expertise, thought leadership into language you can understand, and
• To implement that knowledge through real world planning relating back to your business through our consulting and easy-to-use services that you can understand

Ask any of our current customers and they will tell you: we tend to be light on the sales pitches, but we hit you with no nonsense advice. Our focus this year is to be even more relatable to you through plain-spoken insights that engage and challenge you.

Think of us as your your human Amazon Alexa. There is much to be said for machine-guided intelligence and AI this year, but what about honest guidance from someone who knows you and is interested in your success? We want to be your dashboard of success, whether it’s for development, design, or strategy consulting.

Let’s Do This!

The options are sometimes endless in this line of work. How are we going to do this?

Well, through a team of strategists, project and engagement managers, and highly engaging developers, we will come up with a plan to help you understand your next marketing initiative, from automation systems to user journeys, and more. We’ll talk about short-term and long-terms goals, and get you going — not just for the first three months, but the next three years.

In addition, we’ll be rolling out a series of interesting programs to engage you, and clients in our space.

• Round table discussions. You’re not in this alone, we plan on having a regular series of “meet-ups” to discuss what’s challenging you this year, as well as other Isovera clients clients. Your network has just gotten wider.
• More regular strategy discussions. Between myself, and other strategists, we plan on more structured strategy discussions as we work with you. Consider us another planning resource, and a way to help justify that next project you have in the pipeline.

Three Words

As I wrap this up, I want to reiterate three words to summarize the mission of our practice:

• Communication
• Trust
• Enablement

Metaphors are stock in trade in the digital consulting practice, but without these three core concepts there is no foundation to a project. Most digital projects breakdown if there is no communication, which results in a frustrating cycle of increasing distrust.

In a changing climate of what is truth, you can rely on us to be straightforward and direct, and enable you through advisement, consulting, and education for 2018.

I want to hear from you. How can we help you better? Email me at dsisko@isovera.com

This article was originally published by Doug Sisko on our Isovera blog.