Accenture’s Chief Information Officer On How To Enable The Digital Workforce And The Digital Worker

Andrew Wilson is the Chief Information Officer at Accenture, the global professional services firm with almost 400,000 employees around the world. As CIO, Andrew leads the company’s global IT operations, where he not only helps Accenture employees (and also customers) with successful exploring and implementing increasingly advanced technologies. Earlier this year I spoke with Ellyn Shook, the Chief Leadership and Human Resources Officer at Accenture who discussed her close partnership with Andrew to drive the business forward while empowering employees. One of Andrew’s main jobs at Accenture is to make sure that employees have access to the best technologies to keep them connected, productive, and yes… even happy.

Andrew acknowledges that digital services such as Facebook, YouTube, and Snapchat have set the bar quite high for what an enterprise like Accenture must deliver for their employees and customers. Although Accenture does still use some legacy technologies like email, these are not the focus as their digital experience grows. Digital technologies are everywhere in our personal and our professional lives and Andrew is constantly trying to figure out how to create and deploy platforms that emulate the ones we use in our personal lives. This is something that I have talked about for quite some time and is one of the key components of thetechnological environment that make up the overall employee experience.

The digital worker and the digital workforce are here and organizations around the world have to figure out how to adapt. If Accenture is able to do this on a global scale with 400,000 employees (not to mention the additional contractors!), then so can you. Not adapting to these new ways of work can cause organizations to become irrelevant.

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What You Will Learn In This Episode:

• What is the digital worker?
• Facebook and Snapchat — How and why people like Andrew are focusing on social technologies
• The digital culture shock
• The 2016 Technology Vision Report
• How Accenture enables the digital worker
• The importance of employee experience in today’s workplace
• What Andrew does as the CIO
• How the CIO and CHRO partner to drive results

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This week’s podcast is brought to you by Targus. Targus is an advocate for flexible working and its productivity-boosting potential. The global brand’s cutting-edge, quality-made carrying cases, tech accessories, and peripherals enable mobile professionals to perform at their best anytime, anywhere and shape flexible and remote working spaces. To learn more about IT best practices for flexible work, visit http://response.targus.com/homeofficeequip.

Jacob Morgan is a keynote speaker, author and futurist. For more, subscribe to his newsletter or visit TheFutureOrganization.