7 ways Concierge Mobile Apps will help Hotel staff and guests in a post-COVID World
COVID-19 has affected the travel and hospitality industry more than any other industry. Hoteliers around the world are planning to survive the huge revenue loss caused by the pandemic. Even though it is uncertain around when hotels will be able to reopen and function again, it is becoming clear that things will not be the same when it does. There will be a new normal. The new normal in hotels will be about the state of the art technologies to ensure safety for all guests staying at the hotel. Maintaining social distancing will be still key in a post COVID world to ensure health safety. Hotels in metropolitan cities will be accommodating guests from different countries and hence health safety will be a major concern for all guests.
Concierge Mobile Apps are going to play a key role in the hotel industry in a post COVID world. These Apps will help hotels serve their guests using technology ensuring social distancing in all the stages of the guest journey. JENNY is the one mobile app any hotelier would love to integrate into their standard operating procedures. Here are 7 ways how JENNY will help hoteliers tackle the social distancing concern for guests while staying at a hotel.
1) Housekeeping requests
Hygiene will be the most important than anything else at a Hotel in a post COVID world. Using the mobile app, it will be convenient for guests to request housekeeping any time during their stay. When staying for longer periods, guests can request for the trash to be taken out and for a full room cleaning directly from the mobile app. This can be scheduled for a time when the guest goes out of the hotel so that they don’t come in close proximity to the housekeeping staff.
2) In-room services
Guests can request for extra beds, towels, bathroom amenities, and all other in-room services right from the App without having to visit the front office. The hotel staff can deliver them in front of the guest room and send a notification through the mobile app to communicate the service request completion.
3) Food ordering
In a post COVID world, people will try to stay away from crowded restaurants and will prefer ordering online or takeaways. In hotels, using the mobile app, guests can browse through the full menu and order food to their room, just like they do on Uber Eats App. This feature actually helps hotels maximize their F&B revenue as guests will be encouraged to spend more using the App.
4) Travel bookings
Guests will not want to visit the crowded travel desks to make a cab booking or to understand the nearby places to visit during their stay. They can get all this information on the mobile app and book a cab right from the comfort of their couch. They will be notified when their cab arrives. These convenience features of the App will entice any guest to leave a good review about your hotel on TripAdvisor.
5) Zero touchpoint communication
By communicating with the hotel staff using the mobile app, it’s convenient for guests to get all their queries answered without having to leave the room. The safety of both the guest and staff is ensured using the mobile app for all essential communication.
FUTURE APP INTEGRATIONS
6) Mobile Check-in and Check-out
The mobile check-in feature allows the guest to directly go to their room without having to wait at the crowded hotel front office. This feature can be communicated with the guests at the time of reservation so that they know they can walk into their room just like that upon their arrival at the hotel.
7) Contactless payments
What’s more unhygienic than currency notes. Digital transactions are not future, they are the present. The guest can pay for all the services they have received using the mobile app without having to visit the front office and handing out their card to the front office staff which also breaks the rule of social distancing.
CONCLUSION
In a post COVID world, hotels around the world are going to gear up their marketing efforts to attract bookings. Using a Mobile App to interact with guests and maintain no touch points during the entire guest journey from the reservation to check-out is the most promising way hotels can stand out from the competition. To learn more about how JENNY will help your hotel, visit our website.
