One of the very first UI/UX projects I was assigned to at Figure 1 was the redesign of the case upload flow on Web. The previous upload flow had an outdated design and was a clunky experience for our web users.
Give the upload flow a visual refresh
Streamline the flow to make the process more seamless and easy to use
At the time we didn’t have a proper user research position at the company but there were some usability interviews done for the old web upload flow. I started by going through those interview videos and compiling notes on what the biggest pain points were. After getting a better understanding of the pain points, I talked to different company stakeholders; (Legal, Community, Communications, etc.) to get an idea of requirements such as the community guidelines that needed to be displayed during upload.
Redesigned Web Upload Flow
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