Great Expectations-Devoted Health and the positive patient experience

(Originally published in MedCity News in 2020. Coauthored with Ryan Van Wert.)

Here’s a potentially big idea, friends! In order for practitioners to focus on great patient experiences, payers/payors (the insurance companies ) need to incent the delivery of great patient experiences. In this article we take a look at Devoted Health, a “ payvidor “ that focuses on delighting patients when they need it most. Brothers Todd and Ed Park founded the Waltham, Massachusetts-based combo healthcare payer and provider in 2017 with the driving principle that love matters . . . that a culture of love for each other and for patients is important to sustainably providing the best care possible.

A MedCity News journalist , “ When asked about the main differentiation between Devoted and some of the other insurance startups, the Parks had a simple, if somewhat trite, answer: love. “

Devoted aims to build a health care plan that treats every member like they are family ; its logo is a heart. Compare this mission to a few organizations we selected that are roughly comparable:

Kaiser Permanente believes it exists to provide high-quality, affordable health care services and to improve the health of their members and the communities they serve.

Clover Health says its mission is to align with physicians by reducing doctor-insurer friction and increasing visibility into the health of each patient, leading to improved care.

EmblemHealth ‘s stated mission is to create healthier futures for its customers and communities .

Click link below to read more.

Originally published at https://medcitynews.com on September 3, 2020.