In our minds, we’re goin’ to Carolina-Medical schools as drivers of an improved patient experience
(Originally published in MedCity News in 2021. Co-authored with Ryan Van Wert.)
Where should learning begin on how to create a five-star patient experience?
- In mid-career, mandated empathy-training sessions?
- After a physician has received low survey ratings for poor bedside manner?
- After a particularly bad experience with a patient
- Or, as one advances in their career, considering that emotional (vs. cognitive) empathy increases with age.
Those are all times when physicians can begin to learn about the attitude and behavior required to deliver better patient experiences. Yet, none is quite right; we believe medical school is the optimal time to develop a holistic, grounded understanding of how to improve the patient experience. Why? Because one’s views on the culture- the way people and institutions do things-of medical practice are formed in medical school. In this article, we look at one school that does a particularly good job in the development of bright med students into empathetic caregivers.
Brody School of Medicine
East Carolina University’s Brody School of Medicine works particularly hard at ensuring its students develop compassion. Of the 155 medical schools in the US, Brody doesn’t crack the US News & World Report top 50. As national reputation determines 40% of the final ranking score, top schools in the report include large, well-funded, and obvious places like Johns Hopkins, Harvard, Stanford and Columbia. If judged by inventions, medical advances, and recognition, these highly respected medical schools likely produce the smartest, most technically adept physicians.
To read more, click the link below.
Originally published at https://medcitynews.com on January 6, 2021.
