“Why won’t they do what I want?”
“Why won’t they do what is best for them?”
“I can see how to solve this, why can’t they just try it?”
We do improvement by programmes. Change happens in projects. We ask for innovation at one-off events. We expect people to be adaptive and insightful every few months or years when we tell them to.
What’s all this “Joy in Public Service” stuff? Either it’s motherhood and apple pie or it’s cloud cuckoo land. It must be rubbish if it’s anything to do with something like “joy”.
Public Service should be a joy. A joy for those who receive services and those who benefit, directly or indirectly. A joy for those who deliver and manage services. A joy for those decide what public services should be. Even a joy for those who pay for them.
Some thoughts that tumbled out about what Joy In Public Service might mean.