Don’t settle for ordinary software outsourcing companies! Cover these 5 things before starting your journey with them…
Building trust is one hell of a process, in most cases at the early stages companies have trouble to build mutual trust. The first thing you need to do is to find an outsourcing partner that is willing to go above and beyond to set up that initial trust and leave a good first impression. This is not a big realization, it’s common sense, but at later stages what you need to look for in a company that you partner with is “do they care to get to know you” or they are simply in the game for lucrative reasons.
We know it’s really hard to put everything you have into a project, and then rely on a team that is located a few thousand miles away to build it, that’s why you need to focus on finding a team that cares.
Here at JSGuru we employ over 20 developers, and from our experience they are one passionate bunch of people that starts caring really fast about your company and your product, this is what happens with our clients, but nothing worth having comes easy so you should prepare yourself for a search expedition!
Here are the 5 things you need to cover before working with a software outsourcing company.
1. Effective communication and follow-up procedures.
Why is this important besides the fact that it shows someone’s promptness?
If you even get a feeling that you are getting a generic email or a message from a software outsourcing company, then that’s probably the case. There is nothing worse than templating and copy-pasting, it only shows that they don’t care. Look, let’s be honest, in the beginning we were making a similar mistake, but we quickly realized that if we truly want to help our clients we need to get to know them, even if that took days to do so, or even if they never got back to us!
So, how do you separate real, caring messages from copy-paste ones?
You need to do your homework!
After you have read the email/message, go to their website, and look through their Portfolio or About sections. If they have similar projects to the one you are building that’s a good sign. Software outsourcing companies never had so much marketing tools at their disposal, so this is not going to be an easy task. If they try hard, their messages can look personalized even if they are generic…
There is one more great way to distinguish one from another. If you wrote a detailed job ad, with the benefits, what kind of personality in a person you are looking for, and you described your company culture, the real email is going to mention those things, even briefly… This, of course, is not a definitive sign, but like the previous, it’s a good one!
The thing we do after the research and getting to know our potential partner is to write a subject line that shows it! A generic greeting like “Attention, we want you to work with us” or “We have the right developer” is not going to cut it.
2. Go with the team that wants to know your core business.
If they are asking a lot of general questions and you see that they are trying to understand what’s your business all about that’s a big plus. The experience we have with our JSGuru developers is that they have shown much better performance if they understood why it is important to incorporate a certain feature into a product/service. They should never blindly follow instructions, two reasons:
- You will often get a valuable perspective from a different angle if someone really understands the complete picture.
- They will do their tasks quicker because they have answers in their head already.
Usually, programmers that are willing to get into the core have a long-term thinking mindset, and that’s excellent for you. After you find a company with personnel that is willing to get deeply involved you are not going to have trouble with worrying if they are going to switch to a better paying job. Some software outsourcing companies build a strong culture from the beginning and value other things more than money. Money comes and goes, you can’t help it, but what stays are connections and reputation.
3. They need to be honest and give their opinion.
You are probably thinking “No kidding”! Well, you would be surprised how many people have a problem with expressing their true opinion. In our beginnings we had serious issues with our developers expressing their real opinion about certain parts of a project they were working on. Now, from day one we make sure that they know nothing bad is going to happen if they express what they think! Look, sometimes there are hard feelings, but in the end our clients appreciate it! They actually thank us, because sometimes we save them money and time — BIG TIME!
4. Partner only with companies that build their own culture and work on boosting their employee morale.
Businesses that invest time in building their own company culture have strict policies of who they employ. This means that the screening process is way more complex and challenging, so in the end they will accept only the people who have a similar personality and mindset like the whole team. Here at JSGuru we first do a short version of our skills test, after that if they pass, our new potential team members take series of personality tests and interviews so we can be really assured that they are the right fit. After that, we do a longer version of the skill test previously mentioned. This usually takes up to two weeks…
When you speak with an outsourcing company ask them how they keep up the moral of their employees! It’s best if they give you examples and specific programs. This also shows that they invest their time and resources to keep people inside performing at a high level, and you want that kind of people working on your projects.
5. They have to use the latest and greatest
Good outsourcing companies have access to the latest tools and frameworks, and usually, companies that are willing to explore early new technologies have more confidence and skills. But don’t mistake this for foolishness, sometimes developers like to experiment with new stuff, and you end up with a product that is underperforming. So, if they propose a new technology, you should ask for concrete arguments why are those improvements good for your project! At JSGuru we usually give a list which contains why our client should move to something newer.
Another bright side of outsourcing companies is that they save you money with purchases and subscriptions to all different kind of tools, this way you don’t have to pay for something that is going to be used once or rarely.
All things considered, if you choose carefully, you can end up with a better team than you would probably assemble. Some outsourcing companies really know what they are doing because they perfected the processes in hiring, motivation and skills improvement. So take your time and go through these five things before you sign a contract with someone, it will definitely pay off.