How to increase customer loyalty and build real customers

How to increase customer loyalty and build real customers

Sometimes you may feel that you are not keeping customers as much in your store. You may feel like you would want them to come again but are struggling to wow them back.

Well, below we go over the best-known way to make your customers shopping experience that much better but to wow them back to your store as well. It will show you how to make the customer feel better and happier with what they have received.

Here’s how to make the best thank-you note to your customers What it should include: Greet by their name Be thankful, tell them why you are making and sending the note Say things that you enjoyed with the customer, maybe you spoke to them online or through support Give more gratitude make them feel special and show them you really appreciate them Say something sweet to sign-off (Like warm regards, kindest regards, etc)

How to make them more special You can buy different types of cards to use instead. For example, it could be a card which when opened, makes a tree or some sort of object. This would make the thank you note much more valuable for the customer as they see you have put thought and dedication into choosing the right card.

Many apps/services do cards like these especially one called Lovepop. But if you want to send notes on a larger scale you can use services like postable which prints your custom message on their handwriting fonts. Then they will stamp and ship the cards for you.

Handwrytten is also another service, they use robots to handwrite letters with your custom message. This could be much more realistic and if you physically couldn’t do all notes by hand then it is the perfect alternative.

FeltApp is used to draw messages on your phone or tablet. This means they would capture your handwriting perfectly and then you can add photos or person bits to make them more meaningful.

What you should and shouldn’t do in the card Make sure the card is relatable to your business. This means that for example, you do not choose a love heart printed card for a rock merchandise store. You don’t even need to make it have anything on, it could be plain if it fits the business. Make sure not to mention anything about your handwriting, as horrible as it may be, as long as they can read it that’s all that matters, it makes it more personal and they won’t see handwriting like yours anywhere else Make sure you don’t write it too long after they received their items. You don’t want them to forget they even visited after you have sent the thank you note. You need them to remember what you are actually thanking them for This isn’t a marketing card, make sure you don’t add anything like coupons or contact info that would remove how genuine it should be. Make sure it is just you saying thank you and why nothing else. Show off what you are like, make it relatable to you and your business. You want to be as unique as you can so it is more memorable for your customer

Why you should do it? It is known that using thank you notes promotes word-of-mouth marketing. Which is where they will tell others about the card and how wholesome it is leading to more and more people visiting and potentially buying from your site.

As long as you do it right and make it genuine and don’t just copy and paste the same notes, you should see some benefits from it especially with customers maybe replying or telling you about the card on their next return to your store.