User Experience Design for Banking

At K2 we have a lot of experience working with banks and other financial institutions. Over the last 10 years we helped to envision, design and develop over 10 transactional systems and several dozen websites for many banks. Over 10 millions of people are using our banking systems, including clients of the two largest banks in Poland: PKO Bank Polski and Pekao S.A.

What’s important when designing for banks? Here are some of our cases and a few tips based on our experience.

One of the unreleased versions of the main website for PKO Bank Polski

The process is as important as the product

Let’s start by saying that digital projects for banks are usually projects of gigantic proportions. Large banks have hundreds of financial products for many groups of customers and banking websites have thousands of pages. Transactional systems have hundreds of screens (over 500 is not surprising), and unlike informational websites, there are no templates, each screen is at least a little bit different.

Now think about Responsive Web Design and multiple everything at least by 2, maybe 3 or 4, depending on site’s design and number…