Redesigning booking steps

A few months ago, we announced a better, slicker, faster Cleartrip Account. Cleartrip Account was the first of our products to get a gorgeous new design and an improved front-end architecture. At the time, we promised to roll out the new design language across other parts of the site:

It has laid the foundation for a raft of amazing super-secret features which we’re already hard at work on.

The 4 step booking process on Cleartrip has seen many incremental changes since we launched, but over the last five years, it’s never been wholly re-imagined and redesigned. Last week, with great excitement, but little fanfare, we rolled out a completely redesigned booking process for flights and hotels.

Ring out the old, ring in the new

Lots has changed, here’s the big ones:

  • Orientation — The old booking steps were horizontal with a top-level progress indicator. We’ve changed this to a vertical accordion-style format, which lets you move through the different steps to complete your booking.
  • Compact view has been introduced to display a summary of the relevant information for each each step you complete in the booking process. The compact view is dramatically more efficient than the right-column summary we were displaying previously.
  • Cleaner forms with in-place error handling and better notifications for server side accidents.
  • Under the hood lies a lot of highly optimised code and asynchronous server calls to make the booking process look and feel smooth and quick.

The delight is in the details

Itinerary step

Here’s what the hotel itinerary looks like

Sign in step

Traveller info step

Payment options

Expressway

There’s so much more to the new design, but we just couldn’t fit it all into one post. We’ll be sharing more about our beautiful new booking confirmation pages soon, stay tuned.

Originally published at blog.cleartrip.com on July 24, 2012.

Product Designer. Sharing some audiogyan.com and random thoughts on medium.com/mondo.

Hello, this is Kedar Nimkar. I currently head the Design at Jupiter. Previously at BookMyShow and Cleartrip. A dog lover and breathes Hindustani Classical and Country music.