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Using Chatbots to Advance Your Brand Voice
Using Chatbots to Advance Your Brand Voice
Now that you’ve gotten the green light from your management to go ahead with your organization’s AI chatbot or virtual assistant use case…
Lee Hwee
Nov 27, 2019
From Inception to Implementation — The Process of Building an AI Chatbot
From Inception to Implementation — The Process of Building an AI Chatbot
Artificial intelligence (AI) remains a relatively new foray for most organisations. When implementing AI projects, organisations often…
Lee Hwee
Nov 18, 2019
How to implement a Multilingual Chatbot?
How to implement a Multilingual Chatbot?
Geographical diversification widens the market and demographics of the customer base. Can your English chatbot handle it all?
Zoe Ang
Nov 14, 2019
The Chatbot 101 Glossary
The Chatbot 101 Glossary
From the makers of Chatbots. This glossary will help you to navigate in the land of chatbot/technology like a pro.
Zoe Ang
Oct 31, 2019
Understanding Conversational User Interfaces
Understanding Conversational User Interfaces
FAQ that shroud conversational user interfaces (CUI) like chatbots and virtual assistants, and the best approach to starting one
Zoe Ang
Oct 24, 2019
Customer Service today needs omnichannel support.
Customer Service today needs omnichannel support.
Today, most customer success teams do not only comprise “call-centres” but also need to manage queries and requests through other channels.
Zoe Ang
Oct 10, 2019
E-commerce Marketplace’s Action Plan to Upscale in Southeast Asia
E-commerce Marketplace’s Action Plan to Upscale in Southeast Asia
Southeast Asia’s booming market is immensely appealing to businesses within and outside of the region. The region comprises a medley of…
Zoe Ang
Sep 26, 2019
The Market Adoption of Chatbot Solutions
The Market Adoption of Chatbot Solutions
In 1994, the first “Chatterbox” was developed. The Chatbot Industry has been evolving and improving since.
Zoe Ang
Sep 18, 2019
Am I chatting with a Human or an AI? How Live Agents Help With Chatbot Implementations
Am I chatting with a Human or an AI? How Live Agents Help With Chatbot Implementations
Digital transformation is exciting — as a solution provider, we get it. It is no wonder we idealize the digital era, it’s almost like the…
Zoe Ang
Aug 29, 2019
What can you automate?
What can you automate?
HBR tips that businesses can use to make decision on which tasks to automate and explore 2 simple ways to capitalize on existing…
Zoe Ang
Aug 12, 2019
Bring on your AI game to finance services
Bring on your AI game to finance services
The technology revolution has been shifting the landscape in financial sectors — with the rise of Fintechs, Blockchains, and…
Zoe Ang
Jul 25, 2019
Technology powering the Logistic sector
Technology powering the Logistic sector
Logistics and supply chain is an industry with high level of repetitive and laborious tasks, making it ideal candidate for automation.
Zoe Ang
Jul 18, 2019
Technologies for the online retail sector
Technologies for the online retail sector
Businesses are moving consumer packaged goods through the e-commerce channels but some are still missing out on the 21st century…
Zoe Ang
Jul 10, 2019
Progressing to the Healthcare of Tomorrow
Progressing to the Healthcare of Tomorrow
Here are some updates that technologies like AI and robotics are being used in healthcare and what we can expect in the near future.
Zoe Ang
Jul 4, 2019
Defining Virtual Assistants — and are they the same as Chatbots?
Defining Virtual Assistants — and are they the same as Chatbots?
Virtual Assistants, Chatbots are terms which have been tossed around loosely in various contexts, but what do they really mean? Like…
Zoe Ang
Jun 21, 2019
XLNet — A new pre-training method outperforming BERT on 20 tasks
XLNet — A new pre-training method outperforming BERT on 20 tasks
In 2018, Google published bidirectional, transformer-based pre-training of large scale language model BERT, breaking 11 state-of-the-art…
Xu MengXiang
Jun 20, 2019
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