Why the government is investing in self-service kiosk machine?
The self-service technology is gaining mainstream acceptance at a rapid pace. Today, customers strive for convenience and efficiency, the self-service kiosks fulfill this demand of customers. According to a report by Mordor Intelligence, the self-service market is projected to reach the value of $58.41 billion by the end of 2024 up from $24.06 billion in 2018.
Source: Mordor Intelligence
With the rising level of customer acceptance, self-service technology is expanding its presence in every sector including retailers, health care providers, restaurants, government, and institutions. The self-service kiosks are a rage among federal, state and local governments. These digital machines are not only helping them engage with citizens and provide services but also reduce delays and long queues.
What can Self-service Kiosks do for Citizens and Governments?
The self-service kiosks have become more sophisticated with advancement in technology, thus making them capable of handling a variety of services. With enhanced functionality like retina scanners, fingerprint scanners, built-in cameras, and signature pads, digital kiosks allow governments to ensure a higher level of security than previously possible. The vastly improved technology and an expanded range of capabilities of self-service kiosks have made them vital in serving the tech-based offerings of the government agencies.
How can self-service kiosks help governments?
The self-service kiosks can be heralded as a technology to streamline many of the government services. These interactive digital kiosks are capable of handling a variety of transactions along with acting like information kiosks and taking significant pressure off front-line staff. KIBIS is contributing towards making government services accessible, cost-effective and hassle-free for citizens and governments across the globe.
Providing interactive kiosks for event information and directions: Managing crowd is one of the most inefficient parts of organizing an event. People in large places need to know where to go and how to go, the self-service digital kiosks are being used by governments for efficient crowd management. These digital machines act as brilliant information kiosks by displaying lists of events. Thus, giving citizens the self-independence of walking up to the screen, tapping what they want to see, and then receiving information on where and when the event is.
These self-service kiosks are being installed in the shopping mall for the assistance of consumers and at major tourist attractions to enable the tourist to navigate themselves. The digital kiosks can help tourist by providing information related to the history and glory of the destination in an intuitive, and interactive format.
Easy and Instantaneous Content Update: Government organizations have static directories containing a tedious amount of data installed years ago. Updating these documents can be the most hectic, time consuming and expensive process. Self-service kiosks act as the most efficient content management system. The touchscreen digital kiosks allow citizens to log in and update information easily without the need to pen down, reprint or rehang any information.
Government organizations grapple with tight budgets and reduced staff, self-service kiosks alleviate the pressure and frustration from departments struggling to keep pace with citizen demand.
Making services accessible to one and all: The improvements in self-service kiosk solutions have made government services accessible to a larger section of citizens, even in remote locations. Apart from providing services in remote locations, digital kiosks cater to the needs of handicapped citizens.
The digital display of the self-service kiosks helps create mass awareness starting from rural regions. It acts as a medium to spread the awareness about the importance of documents, necessary procedures and regulations to the masses.
Not just that, self-service kiosks like KIBIS self-service kiosk, help the unbanked population to avail digital payment services with cash. This is also advantageous for the government because it decreases the footfall in the government institutions for bill payments.
Multi-lingual and cost-efficient solution: The self-service digital kiosks deliver a more personalized experience to citizens availing government services. The kiosk machines provide information to citizens in their native tongue once the feature is added to the device. Instant video-conferencing feature on the digital display of self-service kiosks enables quick communication across distributed teams.
The automated digital kiosks save a lot of expenditure for the governments. It reduces the requirement of investing in additional manpower, separate counters, and office setups just for handing documents.
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