Digital transformation is the modernization of business practices that comes with significant advantages. Dated legacy systems are frequently based around physical paper forms that provide no data unless they’re manually counted. The heart of a digital transformation is the digitization of this data so that organizations can put it to immediate and effective use, and it frequently involves implementing computer software to help organize and make sense of the information.
A digital transformation also involves a shift in thinking that prioritizes technology and innovation. With tools such as artificial intelligence and machine learning, reams of data can be processed in the blink of an eye to provide insights into how an organization can better meet customer needs. Often, this optimization is a product of changes in business process management, or BPM.