Klaviyo Data Science Podcast EP 41 | Incident Response, or: How I Learned to Stop Worrying and Break Production
Welcome back to the Klaviyo Data Science podcast! This episode, we dive into…
When things break
Welcome to the November episode of the Klaviyo Data Science Podcast for this year! November is a unique month for ecommerce, which makes it a unique month for any software solution built for ecommerce; it’s a tradition on this podcast to take the opportunity to celebrate some of those unique challenges.
In an ideal world, software and data science products would never break. We do not live in an ideal world, though, so an important question to answer is: what should you do when things do break? This month, we discuss incidents, incident response, and getting things back on track as quickly and effectively as possible to continue delivering value to your customers.
Listen along to learn more about:
- Why not all ways of recognizing something has gone wrong are created equal
- How to cut through disagreements when the stakes are at their highest
- What sorts of unique challenges data science breakages and incidents pose
“A sense of urgency to an appropriate amount is useful, but it can also be counterproductive. Sometimes an incident commander can slow things down a little bit… [we] have a bunch of options about what we could do. How many of these could we pursue at the same time? And if it’s only one, how do we talk together and make sure… what that one thing is going to be?”
— Laura Stone, Senior Engineering Manager
Links
During this episode, we mention the following resources:
- PagerDuty’s incident response protocol
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About Klaviyo
Klaviyo’s intelligent marketing automation platform makes it easy for marketers to centralize and use every piece of their customer data to deliver hyper-personalized experiences across all their channels, increasing conversions and revenue. Interested in joining us? We’re always looking for great people to join our team.
Who’s who
- Michael Lawson, Data Science Manager
- Zach Willert, Senior Data Scientist
- Harsh Mehta, Senior Software Engineer
- Laura Stone, Senior Engineering Manager
- Ty Rocca, Engineering Manager
Logo by: Griffin Drigotas from Klaviyo Design
