Download Klick Health’s Patient Experience Map as a Free Sketch File

For the first time ever, we’re sharing our proven Patient Experience Map tool to improve the lives of patients and health care professionals everywhere.

As Experience Designers, our goal is to create a better world for human beings.

This is especially true at Klick Health, where our Experience Design (XD) team is obsessed with improving the lives of patients. By using design tools and an empathetic approach, our team creates omnichannel experiences that make navigating the health care system less painful for patients, their families, and health care professionals.

While we’re insanely proud of our work to date, we think we can do more.

We believe that great Experience Design requires great tools. As specialists in health care, we've evolved a custom suite of tools we use every day to identify patient needs and design groundbreaking solutions. These tools have been refined over time to become the backbone of how Klick delivers great health care experiences.

Instead of keeping those tools close to our chest, we think we can achieve more by sharing our work with fellow XD practitioners. To help us ALL help the most patients possible, we believe it’s better to share tools than to hide them away.

That’s why, starting now, you can download Klick Health’s Patient Experience Map, the first release as part of the Klick Health Experience Design Toolkit.

Download Klick Health’s Patient Experience Map (.sketch)

In this download, you’ll find a Sketch file and instructions for how to use the Patient Experience Map. You’ll also find a sample Patient Experience Map that we put together to show you how it works. (We chose to use obesity as an example but the map can be used for any disease state i.e. oncology, diabetes, etc.)


Here’s how to use the Patient Experience Map:

“woman standing near wall in front of two person sitting on chair beside table inside room” by rawpixel on Unsplash

Step 1: Research

Learn everything you can about the current patient journey. If possible, speak directly with patients in their natural environment to develop a strong connection with their emotional and physical state throughout their symptoms, diagnosis, and treatment. Consult sources such as online patient forums, medical journal articles, social networks, and personal blogs to truly immerse yourself in a patient’s mindset, challenges and changing needs.

“person working on blue and white paper on board” by Alvaro Reyes on Unsplash

Step 2: Map the current state

Use the learnings from your research to map out the current patient journey. Don’t worry about making it 100% right the first time you fill it out. Use the initial pass to identify where the gaps are in your knowledge and refocus your research efforts on those areas. Once you’re happy with the current state map, it’s time to plan for the future.

“assorted notepads” by Patrick Perkins on Unsplash

Step 3: Map the future state

Using a new Patient Experience Map, utilize all the knowledge and insights you’ve gathered to document a future state that you believe will make a better world for the patient. If possible, involve all the project stakeholders (internal teams, clients, patients, etc.) in a workshop to create your new Patient Experience Map.

Once you’ve gained consensus and finalized your future state, you’re ready to start making your vision a reality!

As with any great tool, the first version is exactly that — a first step. Tell us in the comments section below how you’re using the tool and how you’d like to see it evolve.

We’ll release new versions as new features and refinements are added. We hope you have as much fun using it as we had creating it.

Most of all, thank you for joining what we hope is the start of the Patient Experience Revolution. Have fun making a better world for patients!

Download Klick’s Patient Experience Map (.sketch)