Introduction to KompiTech Blockchain Platform
Imagine you walked into a restaurant and waited 15 minutes before you get greeted by the hosting staff and led you to your seat; then it takes 15 minutes for the serving staff to realize you’re there and another 15 minutes to take your order. You hold on to your patience, and after placing your order it takes 45 minutes to get it on your table. Then it’s the wrong food.
Root cause of such poor customer service could be a lack of organizational skills, a lack of communication between layers of restaurant staffs, unqualified or untrained staffs, poor wages, etc.
Companies that have outsourced their IT department may have similar tales of poor services from their IT provider, issues that might be unforeseen at the onset of the service agreement.
These issues can be lost of know-how when you don’t have internal IT staffs, unqualified engineers from the IT provider, cultural differences, different engineers showing up every time or reduced employee productivity.
Finding out that your IT provider has subcontracted the service to other providers and there might be three or more layers of subcontractors involved in service supply chain can be terribly problematic. Target service quality outcome is doomed to score below average as your outsourced IT department has now been outsourced to various subcontracts that employs the technical staffs delivering services to your company. Information get lost or misinterpreted when transmitted via email or phone as there are no integration between the service management system such as ticket management system of your IT provider and the subcontractors.
There are certain instances where data or information become a liability when subcontractors are involved. You never know when data is accidentally going to be stolen or will or someone walk off on an external hard-drive or any number of things that can go wrong. Compared to improving service quality problem at a restaurant business, it’s a another notch and a huge challenge in the IT outsourcing industry particularly as you’ll have multiple layers of third party providers involved.
What if there could be a solution that eliminates the middleman, or maybe not eliminate the middleman but ensures that services delivered are efficient and meet or exceed customer expectations? A single distributed ledger technology that guarantees data integrity and seamlessly integrates or accessible to each layer of providers and subcontractors? SLAs are not breached and a mechanism for automating instances of services breach detection is in place, appropriately and automatically allocating penalties as stipulated in the service agreement, mechanism for providing fair incentives to workers.
KompiTech BLITS IT service management blockchain solution could go a long way in resolving these core issues. You could define your IT processes and lay-out target service level agreement on to blockchain using smart contract technology, inviting your IT provider and other third party to commit to these terms. Once your terms and processes are now installed and instantiated, the rules are crystal clear. The rules in the smart contract ensure every player abide by the system, it can automatically detect bad actors and apply the stipulated penalty.
Since blockchain is immutable, KompiTech BLITS can easily be used it to resolve disputes, it’s your single source of truth running on a distributed ledger blockchain infrastructure platform provided by KompiTech. Our goal is to change the status quo, engage all parties involved in IT services supply chain to ensure delivery of efficient and quality services. Our incentives mechanism algorithm is a feature that’ll part of future releases and this will ensure staffs task with delivery services to end customer are fairly incentivize, they are crucial in the economy of IT service supply chain.
Such is the power of blockchain technology and we’re just still scratching the surface.
